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How do I place
an order?

Click here to find your local sales representative.

What additional information will be helpful when placing an order?

Because a Custom Cupholder™ offers you many different sizes and finishing options the more information you can give us regarding your specific installation the more accurately we can fill your requirement.  Some information that might be helpful:
•   Is this to replace a unit in an existing cutout or is this a new installation with new cutouts?
•   Are there depth or size limitations of the surrounding area?
•   Are there depth or size requirements because of glassware.
•   Are the units going to receive a final finishing application, i.e. plating, painting, powder coat, etc?
•   If the units will receive a final finishing application do you want us to drop ship to the finisher?

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What is the lead time for your products?

Many items are in stock and can normally be shipped out within 24 hours or less.  Non-stock and Custom items are quoted on an individual basis but normally require a 3 to 5 week lead time.
Production expediting is available at additional cost.

Shipping schedule:
•  Items that are in stock and ordered before 11:00 AM (Eastern) will normally ship the same day.
•  Items ordered after 11:00AM (Eastern) that are in stock will normally ship the next business day.
•  Orders needing expedited shipping may incur an expediting fee.

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What shipping options do you offer?

We prefer to ship Federal Express or Federal Express Ground however we can also ship UPS, DHL or US Mail.  When no preference is given we will ship Federal Express 2nd day.

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What are your
payment terms?

First time customers and customers without credit approval:
Payment in full prior to shipment.

Customers with approved credit
Net 30 days.  1.5%/per month interest.

Custom Orders:
To initiate production on a custom order 50% down payment is required.
Balance will be due at delivery or Net 30 days as indicated above.

(download credit application):

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What type of payment do you accept?

Currently we accept company, bank and personal checks, wire transfers, both national and international, and we will also ship COD.
   -Personal checks will be held 7 days before shipment.
   -For first time customers COD payments must be in secured funds (bank or cashiers check).
   -There is a $10 additional fee for COD to cover shippers COD charge.
   -There is a $12 additional fee for wire transfer to cover bank charges.
Please call us if you have a special requirement.

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