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How do I place an order?
What additional information will be helpful when placing an order?
What is the lead time for your products?
What shipping options do you offer?
What are your payment terms?
What type of payment do you accept?

How do I place
an order?

Click here for contact information.

What additional information will be helpful when placing an order?

Because a Custom Cupholder™ offers you many different sizes and finishing options the more information you can give us regarding your specific installation the more accurately we can fill your requirement.  Some information that might be helpful:
•   Is this to replace a unit in an existing cutout or is this a new installation with new cutouts?
•   Are there depth or size limitations of the surrounding area?
•   Are there depth or size requirements because of glassware.
•   Are the units going to receive a final finishing application, i.e. plating, painting, powder coat, etc?
•   If the units will receive a final finishing application do you want us to drop ship to the finisher?
•   You can use this drawing to supply us with dimensional information.

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What is the lead time for your products?

Many items are in stock and can normally be shipped out within 24 hours or less.  Non-stock and Custom items are quoted on an individual basis but normally require a 3 to 5 week lead time.
Production expediting is sometimes available at additional cost.

Shipping schedule:
•  Items that are in stock and ordered before 9:30 AM (Eastern) will normally ship the same day.
•  Items ordered after 9:30AM (Eastern) that are in stock will normally ship the next business day.
•  Orders needing expedited shipping may incur an expediting fee.

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What shipping options do you offer?

We can ship Federal Express or UPS.  Either Overnight, 2nd Day or Ground.  When no preference is given we will ship Federal Express Ground.  We can also ship international.

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What are your
payment terms?

Customers with approved credit
Net 30 days.  1.5%/per month interest.  
NOTE: Some large order custom items may require a 50% deposit.

New or non-credit approved customers:
Stock or standard items: Payment prior to shipping
Custom, special finishing or assembled items: Payment prior to production.

Low quantity, custom manufactured items may be subject to setup charges.  These are normally items that are made to order to a specific dimension or style.

 

(download Terms & Conditions)
(download Credit Application)

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What type of payment do you accept?

Currently we accept company, bank and personal checks, wire transfers, both national and international, credit cards including VISA, MasterCard, Discover and American Express, and we can also ship COD within the US.
   -Personal checks will be held 7 days before shipment.
   -For first time customers on large orders COD payments must be in secured funds.
   -There is a $16 additional fee for wire transfer to cover bank charges.
Please call us if you have a special requirement.

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P.O. Box 2020, North East,  Maryland   21901   (410) 658-0309